Hexmodal doesn't ship devices and leave you to figure it out. Every customer starts with an onboarding plan built for your facility, your staff, and your compliance requirements.
Before your first device is installed, your Hexmodal onboarding team maps your facilities, configures the platform, and makes sure your staff knows exactly what to expect.
Dedicated Onboarding Sessions: Live training covering device installation, platform setup, alert configuration, and report setup.
Shipment Coordination: Devices organized and staged by building or site so installation fits into normal maintenance schedules.
Platform Configuration: User roles, device groups, alert thresholds, and escalation paths set up before devices go live.
Compliance Workflow Review: Walk through how reports, alerts, and corrective actions align with your AHJ requirements and survey schedule.
Kick-Off Call - Review building footprint, device count, compliance requirements, and deployment timeline.
Shipment and Training - Devices arrive organized. Your team gets trained ahead of installation.
Platform Setup - Users, roles, notification groups, and report settings configured and approved.
Go-Live - Your team installs devices. Hexmodal confirms data is flowing, reports are generating, and alerts are routing correctly.
After go-live, the Hexmodal Training Center gives your team step-by-step guidance on installation, platform use, and compliance workflows, without waiting on a support call.
Available any time from the Hexmodal Dashboard. No scheduling required.
Submit a request directly from the Hexmodal Platform.
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