Get help with devices, the dashboard, compliance reporting, or anything else. Our U.S.-based team is available 24/7 by phone, email, or the Hexmodal Dashboard.
Our support team is available 24 hours a day, 7 days a week for urgent issues, device questions, and compliance assistance. You'll reach a real person who understands life safety systems and day-to-day facility operations.
Find step-by-step installation guides, platform tutorials, and troubleshooting resources without waiting for a support call.
Common questions about devices, reports, alerts, and installation answered in plain language.
Device installation, connectivity, and placement questions
Alert configuration and false alarm troubleshooting
Report interpretation and corrective action guidance
Survey preparation and documentation assistance
Gateway connectivity and coverage issues
Device replacement and spare parts requests
Log in to the Hexmodal Dashboard to submit a support request, access your Digital Binder, or review device status.
For sales questions, pricing, or a demo, reach our solutions team directly.
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