Surveys happen. Devices flag issues. Alerts go off at 2am. When something real is on the line, Hexmodal's U.S.-based support team is reachable by phone and email.
Device Issues and Alerts - If a device goes offline, fails a test, or triggers an alert you're not sure how to interpret, call us. We help confirm device status and guide the next step.
Survey and Inspection Day - Surveyor in the building? Your reports are on the dashboard. If you need help locating records, explaining a corrective action, or walking through documentation, we're available.
Gateway and Connectivity Questions - Offline gateway, device not reporting, or a coverage gap - we help you resolve it quickly.
Report and Data Questions - Unclear test result, missing record, or an excursion that needs documentation - we help you interpret the data and respond correctly.
Alert Threshold Tuning - Getting alerts that don't reflect real issues? We help adjust thresholds and escalation rules so your team only hears about things that matter.
For Day-to-Day Questions - The Hexmodal Education Center covers installation guides, platform walkthroughs, compliance reference materials, and troubleshooting steps. Most questions are answered there without needing to call.
Submit a request directly from the Hexmodal Platform.
.svg){kind=icon}
